Returns

Can I return a product?

If you have received anything other than what you ordered, we will of course take it back.
Please send an email to info@e-naturals.nl so that we can solve the problem as soon as possible.

You have the right to cancel the order until 30 days after you received it without giving any reason. After cancellation, you have an additional 30 days to return the product. You will then be credited with the total amount of the order, including postage. Provided the product and packaging are intact.

Only the costs of returning the shipment in our online shop are on your charge.
If you make use of the right of withdrawal, the product with all accessories provided and in the original condition and packaging should be returned to E-naturals.nl.

To exercise this right, please contact us via info@e-naturals.nl.
We will then refund the amount of the order due within 14 days of the registration of the return, provided that the product has already been returned in good condition.

If more than one product has been ordered in one order and a product has been delivered later, the 30 days will not begin until the delivery of all products.

Questions or remarks? Email to info@e-naturals.nl.