Privacy policy

We respect your privacy and treat your personal data only for the purposes for which you provided it and in accordance with the Personal Data Protection Act and the Telecommunications Act.

1. Company data
Company Name: E-naturals
Website: https://www.e-naturals.nl and https://www.avanaturalskincare.com/
Chamber of Commerce Registration Number: Kvk 62816357
VAT number: NL185379576B01


2. Email address
   a. In the context of a commercial agreement, we are authorized to offer you similar products and services, unless you have opposed the mention of this email address. The opportunity to communicate your opposition is indicated at the time you mention your data. In addition, each communication will give you the opportunity to oppose the subsequent use of your email address under the same conditions.
b. Regarding the registration of your e-mail address for reasons other than a commercial agreement, it is not used for the transfer of unsolicited communications if you have not given permission.


3. Postal address 
We use your postal address only to send you the information and products you have requested.

4. Phone number
   Unless you have indicated your opposition, we can contact you by phone to inform you about the products and services. With each call, you are warned of the possibility to oppose it and to register yourself in the register of opposition.

5. Other personal data
We only process other personal data (through cookies, device read data, or otherwise) in the following cases:

Data processing is necessary for:  
   a. the execution of a commercial agreement (your order);
   b. the proper implementation of a public law task;
   c. defending our legitimate interests (unless your interests or fundamental rights and freedoms outweigh those interests), or;

You have given permission for treatment during collection.
We do not store your data longer than necessary for processing for the purpose for which they were collected.


6. Specific personal data
In the context of products offers or services that may be of interest to you, and when you don't object, we may send your details to organizations with which we are contractually bound, when necessary.
a. for the execution of a contract concluded with you;
b. for the proper performance of a task under public law;
c. in defense of our legitimate interests, unless your interests or fundamental rights and freedoms outweigh those interests.

If the reasons above do not apply, we ask for your permission before the data is shared with third parties.

For more information, you can consult the "Privacy Policy" of: CCV Store: https://www.ccvshop.nl/privacy.html


7. Security transfer and data reception

a. If we transfer or receive your data on our website, we always use encryption technologies that are recognized as common standards in the information technology sector.
b. If we receive or transfer certain critical information, such as financial information or health information, we use a secure server. You will be notified via a screen that is posted on our site (pop-up);
c. We have implemented the necessary security measures to prevent the loss, unauthorized use or alteration of the information we receive on our site.


8. Secure storage of data

Security criteria

A secure connection is used on the page where you provide personal data.
b. We store as little information as possible with customers and ensure that no particularly sensitive personal data is stored in our database unless it cannot be done differently.
c. The sending of personal data by e-mail is via a secure connection.
d. We take technical and organizational measures to prevent data loss or illegal processing (such as attacks). We therefore guarantee an appropriate level of security and periodically test our site.
e. All systems in which personal data (sensitive) are processed are equipped with antivirus software and the latest security patches for all other important software published by the providers of this software.


9. Access to your data
Upon request, we inform visitors to our website of personal data processed. Any incorrect data may be corrected, completed or deleted. If you wish to access this information or if you wish to correct your personal data, please contact us at the address below.

10. Contact
If you would like to respond to our privacy policy, please contact us:
   a) at the following email address: info@e-naturals.nl

This privacy policy may be changed at any time. We will post these changes on these pages and, if necessary, you will be notified by e-mail.
Additional information:
Which data are processed by E-naturals and for which they are used:
CCV Shop:

When you place an order, your information (name, address, e-mail, products ordered) is stored at CCV (https://www.ccvshop.nl/privacy.html). This is the organization that runs the online store.
Your data is stored following your order. By logging on to www.avanaturalskincare.com, you can view and manage your personal data.

You will only receive an e-mail if you have registered by checking a box when ordering or by registering on the site.
You are not automatically registered when you place an order.
MailChimp:

Email addresses are stored by mailchimp. This is the organization with which emails are sent officially and securely. (Https://mailchimp.com)
If you receive an email, there is always a possibility in the email to unsubscribe.

Google:
Emails in response to e-mail orders and conversations, for example, in response to your question or complaint are handled by the Google function. (Https://privacy.google.com/intl/fr/take-control.html)

Mollie:
Your payment information (name and bank account number) after the order is handled by Mollie. (https://www.mollie.com/nl/) Unless you make a transfer yourself via your bank.

Paypal:
Your Paypal account is used if you pay with Paypal. Go to www.paypal.com to manage your data.
PostNL

Orders being sent with PostNL and pre-notified to PostNL to allow the creation of shipping labels, your address is known to PostNL and possibly stored as a result of a command.

Accounting
For accounting purposes, your customer data is processed in an accounting program.
This only concerns the necessary information such as the name and the amount of the order.
This data is processed in an online accounting program. Go to https://www.e-boekhouden.nl/avg for privacy policy.

E-naturals manages your data from a well-protected local computer. For your security and privacy, your data is not stored on this local computer.

If you have any questions about this information, if you would like to view the data we have or if you wish to have your data deleted, please send an e-mail to: info@e-naturals.nl